We hope you will be satisfied with the professional legal services we provide. However, if you are not satisfied, you should first raise the matter with us directly. Complaints should be sent by email to complaints@proemploymentlaw.co.uk.
We will acknowledge your complaint promptly and provide the name of the person who will deal with the complaint and a description of his/her role within Pro Employment Law. We will also provide you with a copy of our Complaints Procedure and the date you will next hear from us in respect of your complaint.
If you are not happy with our final response to your complaint, or your complaint has not been dealt with in eight weeks, then you can contact the Legal Ombudsman (LeO). A full list of who has the right to complain to LeO is available on their website: https://www.legalombudsman.org.uk/?faqs=who-can-use-our-service. LeO is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received. From 01 April 2023, the time limits for referring a complaint to LeO will be no later than one year from the date of the act or omission being complained about or one year from the date when the complainant should have realised that there was cause for complaint. You must also complain to LeO within six months of receiving a final response to your complaint from us. For further details about how to make a complaint to LeO, please contact LeO directly at:
PO Box 6806
Wolverhampton
WV1 9WJ
Email: enquiries@legalombudsman.org.uk
Phone: 0300 555 0333
Website: https://www.legalombudsman.org.uk
The decision data of LeO can be found here: https://www.legalombudsman.org.uk/information-centre/data-centre/ombudsman-decision-data/.
The decision data on LeO’s website shows providers which received an Ombudsman’s decision in the previous 12 months. In each case, the data shows whether LeO required the provider to give the consumer a remedy.
The Barristers’ Register page on the BSB website can be found here: https://www.barstandardsboard.org.uk/regulatory-requirements/the-barristers’-register/.
The Barristers’ Register shows: (1) who has a current practising certificate; and (2) whether a barrister has any disciplinary findings, which are published on the Barristers’ Register in accordance with BSB policy.
The Barristers’ Register page also links to the BSB’s Entities’ Register, which shows which entities are currently authorised by the BSB.
The Financial Conduct Authority (FCA) has published Policy statement PS25/23: Tackling non‑financial misconduct in financial services, following amendment of the Code of Conduct (COCON) and the Fit and Proper test for Employees and Senior Personnel (FIT) sourcebooks. The policy statement contains final guidance on serious non-financial misconduct (NFM) in the financial services sector, and aims… >>
The President of Employment Tribunals (England & Wales), Judge Barry Clarke, has announced the launch of 18 explainer videos on YouTube aimed at improving access to justice by clarifying tribunal procedures and complex employment law for unrepresented parties. The initiative also seeks to help litigants present focused claims and responses, reducing case management time. This… >>
In Lockwood v Cheshire and Wirral NHS Foundation Trust (ET case numbers: 2401211/2024, 2407178/2024), an employment tribunal has rejected a non-binary National Health Service (NHS) worker’s complaint over repeated misgendering at work, ruling that protections under equality laws did not apply. Judge Nicky Benson ruled that Haech Lockwood, a Cheshire and Wirral NHS Foundation Trust… >>